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T&Cs


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T&Cs


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Doggie Daydreamz's main priority is to provide a safe, secure, relaxed and happy environment for all dogs, as far as is reasonably possible. We are licensed by Mid Suffolk District Council for daycare and home boarding for a maximum of 6 dogs at any one time, plus our 2 family dogs and a copy of the licence can be seen here. We have been given a 4* rating by the Council, as per the new Animal Welfare Regulations 2018 which came into effect on 1st October 2018. This is the highest rating we could achieve as we have not yet been trading for more than 3 years.

Prior to any booking being considered an initial visit to Doggie Daydreamz must be arranged, as only dogs considered to be well socialised, good off lead and who enjoy the company of other dogs and people are suitable to stay at Doggie Daydreamz.  It is also very important to us that you like our set up and facilities and that you feel 100% happy leaving your dog in our care. This visit is also to ensure that we can make an accurate initial assessment regarding the suitability of a dog (such as its social behaviour, compatibility with the resident dogs, energy levels, suitability for off lead walks and check for any signs of aggression or unsociable habits) and is for the benefit of all dogs who stay at Doggie Daydreamz. 

Once a dog has been accepted by Doggie Daydreamz an honest and detailed registration form (one per dog) should then be submitted, along with an up to date copy of the dogs vaccination certificate. Please be aware that by the very nature of the service we provide there are certain risks involved when dogs are put in an unfamiliar environment, interact with other dogs and meet new people. Therefore, by completing and signing our registration form you are agreeing to our following terms and conditions: Any changes to a registration form (contact details, behavioural issues etc) should be advised in writing.

No dog listed under the Dangerous Dogs Act 1991 or the Dangerous Wild Animal Act 1976 will be accepted at Doggie Daydreamz.  

In order to minimise stress, anxiety and disruption to all dogs, drop offs and collections are only between the the hours of 8:00 - 9:00 am and 5:00 - 6:00 pm. However, we do offer a one hour window either side for early or late drop offs and collections, for a fee.

All dogs must be microchipped.

All dogs must have an up to date vaccination certificate, a copy of which must be provided with the registration form and on annual renewal. This must include cover for: Canine Distemper, Infectious Canine Hepatitis, Canine Parvovirus, Leptospirosis and Kennel Cough. Even though every effort is made to ensure a safe and clean environment at Doggie Daydreamz, any dog could still contract Kennel Cough and Doggie Daydreamz will not be held responsible. The last vaccination of the initial course must be completed at least two weeks prior to the first date of visiting Doggie Daydreamz.

All dogs must have regular and up to date veterinary approved worm, flea and tick treatment.

Doggie Daydreamz only accepts neutered dogs (both male and female), however, unneutered puppies up to the age of approximately 10 months will be assessed and may be accepted at Doggie Daydreamz’s discretion.

Doggie Daydreamz is not responsible for any lost, stolen or damaged toys, leads, collars, beds, tags, clothing or any other item left with a visiting dog. Owners are liable for all damages and subsequent costs or claims to any property of Doggie Daydreamz’s, if caused by their dog whilst visiting.  

For the duration of their staying at Doggie Daydreamz, all dogs will wear a quick release Doggie Daydreamz collar and tag. These collars and tags remain the property of Doggie Daydreamz.

Dogs will be walked off lead whilst on Doggie Daydreamz’s property, unless an owner specifically requests otherwise or a dog’s behaviour off lead is considered unsuitable. If walking off the premises, dogs will be walked on leads.

Doggie Daydreamz has Public Liability insurance cover and a copy of the certificate is available to see at the premises or on request.

Any dogs displaying signs of aggressive or unsociable behaviour (possessiveness, excessive barking,  sexual harassment, marking etc), may be isolated until such time as they can be collected.  If necessary, Doggie Daydreamz reserves the right to use a local kennel facility, at the owner’s expense, for such isolation. Doggie Daydreamz reserves the right to refuse or terminate the contract of any dog, or owner, who displays aggressive, destructive or unreasonable behaviour and there will be no refund for any dogs that have their stay terminated early.

Doggie Daydreamz reserves the right to refuse any dog to visit at any time, without prior warning.

Doggie Daydreamz’s approved vets is Cedarwood Veterinary Practice, Stowmarket.

Doggie Daydreamz does not accept any responsibility for the death, loss, injury or illness of a dog whilst in their care. Owners are strongly advised to make sure their dogs are insured for all eventualities.

In the event of a dog being injured or involved in an accident or emergency, Doggie Daydreamz will make every endeavour to contact the owner and/or their emergency contact, to inform them of the situation and for their instructions. If the owner cannot be reached but veterinary treatment is required, the dog will be taken to either the owner’s veterinary practice or Doggie Daydreamz’s approved vet, whichever is closest. Full responsibility for the medical treatment and costs, including mileage and time, of any injuries or illness that a dog receives, will be the owners and such costs will be reimbursed immediately before collection of the dog. 

Dogs showing signs of disease or illness will not be accepted at Doggie Daydreamz. However, if a dog should become ill during their visit, it will be isolated from any other dogs until veterinary advice is obtained from Doggie Daydreamz’s approved vets.  Any resulting actions, including mileage and time, will be at the full expense of the owner and must be settled before collection of the dog.

Owners must provide all food with full feeding instructions for any dogs that require feeding during day care or for dogs staying overnight. If insufficient food is supplied, Doggie Daydreamz will purchase more, endeavouring to get the same brand, however, this plus any delivery or mileage costs will be at the owner’s expense.

Owners must provide all medication, with full dosage and administration instructions, for any dogs that require medication during their stay. If insufficient medication is supplied, Doggie Daydreamz will purchase more, from their approved vets, however, this plus any costs, including mileage and time, will be at the owner’s expense.

On confirmation of a booking, a non refundable 50% deposit will be due with immediate effect, via BACS transfer to confirm the booking.  Balance fees are then due for payment before or by the time of drop off and commencement of booking, via BACS transfer.

If a booking is cancelled within 7 days of the start of a booking, there will be no refund and the full balance fee will still be payable.

Doggie Daydreamz reserves the right to make changes to these terms and conditions, their opening hours and prices at any time, without prior notification. It is the owner’s responsibility to check them on a regular basis at Doggie Daydreamz’s website: www.doggiedaydreamz.co.uk.

These terms and conditions (including the Registration Form referred to above) and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims arising in connection with our agreement to provide services to you), shall be governed by the laws of England and Wales and the English courts shall have exclusive jurisdiction in relation to any such dispute or claim.

Provision of any services implies you have understood and agreed to these terms and conditions.

Data Protection Policy and Privacy Policy

Doggie Daydreamz needs to gather and use certain information about individuals, which can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.

Our Data Protection Policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards and to comply with the law.

Doggie Daydreamz aims to ensure that individuals are aware that their data is being processed and that they understand how the data is being used and how to exercise their rights.

To these ends, the company has a Privacy Policy, setting out how data relating to individuals is used by the company.  

Both the Data Protection Policy and Privacy Policy are available on request or by clicking the links above.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Doggie Daydreamz and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of Doggie Daydreamz. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Doggie Daydreamz takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.